Our policy on damaged goods, order discrepancies, and returns for wholesale bulk orders.
EverFlowGoods sells exclusively at wholesale, bulk-case volume to businesses, resellers, and private label buyers. Because orders are prepared and shipped as case packs rather than individual consumer units, our return process differs from a typical retail store. This policy explains when a return, replacement, or credit applies to a wholesale order placed through EverFlowGoods.
As a wholesale supplier, we do not accept returns simply due to a change of mind once a bulk order has shipped. Our return policy is built around two situations: goods that arrive damaged or defective, and orders that don't match what was confirmed on your purchase order (an order discrepancy).
We ask all wholesale buyers to inspect shipments promptly upon delivery, ideally before signing off with the carrier or within 48 hours of receipt. This allows us to file freight claims where relevant and resolve any issue while the shipment details are still fresh with our logistics partner.
If any portion of your order arrives damaged, defective, or fails basic quality expectations, we will make it right through one of the following, at our discretion:
To process a damaged-goods claim, we require clear photos of the affected units, the outer case packaging, and the shipping label, submitted within 7 calendar days of delivery.
If the SKUs, quantities, or case-pack sizes received do not match what was confirmed on your invoice or purchase order, please notify us within 7 calendar days of delivery. We will correct the shortfall in your next shipment or issue an appropriate credit.
The following are generally not eligible for return, replacement, or refund:
To start a claim, contact our team with your order number, the affected SKUs, and supporting photos:
We aim to review all claims and respond with a resolution path within 3–5 business days of receiving your submission.
Where a refund is approved, it will be issued back to the original payment or invoice method used for the order. Approved credits are applied to your EverFlowGoods account for use on a future purchase order, unless otherwise agreed in writing.
Private label packaging, custom case configurations, and made-to-order runs are produced specifically for your account and are generally final sale once production begins, except where a genuine manufacturing defect is identified. Please confirm specifications carefully before approving a custom production run.
Questions about a specific order or this policy can be directed to: